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FAQs

How do I buy on Myjohnfoos.com?
Buying is easy and secure.

1. Go to myjohnfoos.com/shop
2. Choose your currency and language.
3. Choose from our products, searching by category or available sizes.
4. While shopping you can update your cart at any time.
5. Once you have selected your products, you can begin the check out process. You don't need to register to check out.
6. Follow the instructions and choose where your products be sent, and choose your preferred payment method.
7. Once your purchase is complete, a confirmation message will appear with an order number. This will also be sent to the email provided.
8. Once the payment is received, your order will be processed and sent to the address indicated.
9. In a few days you will have your order, and be able to start wearing your John Foos sneakers.

You can contact us at any time by writing an email to
shop@johnfoosla.com

What are the shipping costs?
We have free shipping to all of Argentina, and 18 countries. To see if your country has free shipping, please read our Terms and Conditions, or write to us at shop@johnfoosla.com.

What is the minimum I can buy?
There is no minimum for an order.

How long does my order take to arrive?
This depends on how long the payment takes to process. Once the payment is received, John Foos begins to process the order, and delivery times depend on where it is being shipped, taking 48hs for orders within Mercosur, Latin America, United States, and 72hs for Euroope, Asia, and all other destinations.

Once the order is shipped, you will receive a confirmation to the email provided with tracking information.

What payment methods can I use?
Myjohnfoos.com uses Mercado Pago as it's payment platform. Mercado Pago is a major payment platform providor for online stores. They allow individuals and companies to pay and receive payments in a secure and reliable manner.

How do I return or refund an order?
1. All returns and refunds must be done within 30 days of the original order, without exception.
2. Refunds can be exchanged for online store credit, for use within myjohnfoos.com
3. For more information please refer to the Terms and Conditions. To return or refund an order please contact us within the period mentioned above at shop@johnfoosla.com

How do I know what size I am?
If you have any doubts regarding your size, please refer to the size conversion chart in each product detail. It is important to be sure of your correct size in order to avoid returns.